Initiating a Return:
Please initiate your return request within 15 days of receiving your order.
Return Shipping:
Customers are responsible for the cost of return shipping.
Return Address:
Ship your returns to:
[Company Name]
[Street Address]
[City, State, Zip Code]
[Country]
Items Not Eligible for Return：
Certain products are not eligible for return, including:
– Promotional or discounted items
– Free gifts received with purchases
– Custom-made products
– Items that have been used or intentionally damaged
Please note that returns of these items will not be accepted unless they are defective or damaged upon arrival. We strive to maintain high standards of quality and customer satisfaction, and appreciate your understanding regarding these conditions.
Return Process:
1. Contact our customer service team to start your return process.
2. Pack the items securely in the original packaging.
3. Ship the package using a trackable shipping method to the provided return address.
4. Once we receive your return, our team will inspect the items.
5. Refunds will be processed within 7 business days after inspection and approval of the returned items.
Important Note:
We reserve the right to refuse returns that do not meet the above conditions. Please ensure all return requirements are met to facilitate a smooth return process.
Fraud and Criminal Activity:
Instances of fraud or criminal behavior will be reported to the authorities for appropriate action.
This return policy aims to ensure a straightforward and fair process for our valued customers. For any inquiries regarding returns or assistance needed, please contact our customer service team.
TERMS AND CONDITION
We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.
Refunds or store credit will be issued within 7 days from the date we receive your return at one of our returns addresses.
We provide a refund to your original payment method for all eligible items.
Exchanges are provided through store credit for eligible items only.
We do not provide a returns label or pay for returns shipping.
We do not ship to PO boxes with Fedex express service as they need signature upon arrival.
We strictly do not accept returns or exchanges for the following items: (1) accessories, (2) bodysuits, (3) Final Sale items (Clearance Sale items included), (4) jewelry, (5) lingerie, (6) sleepwear, (7) swimwear, (8) homeware
All shoes and bags returned can only be refunded in the form of store credit as they are made to order.
Items must be in their brand-new, unused condition with their original tags and packaging. Any items that have been worn, damaged, washed or altered in any way will be rejected.
Please contact us immediately if you receive a defective items.
Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
We do not accept packages returned on a cash-on-delivery basis or packages requiring additional payment.
All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by
Lopevisa cannot be exchanged or refunded.
Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
All shipping charges and governmental taxes are non-refundable.
Shipping fees will not be refunded for undeliverable orders. We may charge additional fees to cover any costs incurred.
We do not offer store credit for the price difference at any time.
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.
Should you have any further questions about our return policy please email us at [email protected]