*NOTICE*
Scope:
We offer global shipping services to ensure our products reach our customers worldwide.
Shipping Locations:
All orders are shipped from our company headquarters.
Shipping Costs:
We provide a flat shipping rate of $9.99 USD per order. Orders totaling $100 USD or more qualify for free shipping.
Order Processing Time:
Orders are typically processed and prepared for shipment within 1-2 business days.
Delivery Times:
– Asia: 7-10 business days
– Europe: 7-15 business days
– Africa: 7-30 business days
– Americas: 7-15 business days
– Oceania: 7-15 business days
Preferred Logistics Partners:
We collaborate with trusted logistics partners such as FedEx, DHL, EMS, USPS, among others, to ensure reliable delivery services.
Customs and Duties:
Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
TRACKING YOUR ORDER
You will receive a confirmation email once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 3-5 working days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a small window to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at [email protected], as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
Please note that your parcel will be returned to us if the shipping address is incorrect. In this case, we have to wait for your parcel to be returned to us and then we can either re-ship the parcel to your correct address ( additional shipping charges apply ) or provide you with a refund or store credit in line with our Return Policy.